You guys were amazing. Honestly, it means a great deal to me as a professional to cross paths with a supplier who stands behind their product AND offered help. Made in America means something still.
You took time out of your busy days to address my request and find a solution to my issue.
You're the BEST!!
The quick turnaround was a very unexpected event that I am grateful for.
I’m truly amazed by the service and speed of repair on my recliner parts. This company blew me away!!!
I wanted to say a heart-felt thank you to you and your company for helping me get my favorite chair fixed. I sincerely appreciate your help.
I am very grateful for the exceptional customer service, helpful attitude and prompt responses in my experience with Ultra-Mek. They even modified a part to make it work for me!
Thanks, Ultra-Mek. You're awesome!
My husband broke the mechanism on his favorite BarcaLounger chair. We discovered that Ultra-Mek, Inc. manufactured the reclining mechanism for his chair. We called Tiffany, at customer service, and she said they could not only fix the chair but also at no expense to us. We took the chair mechanism in for repair and it was completed within a week, Great job and great turn around. Thanks to everyone for their efforts. Job well done.
I have had a difficult time finding a company that could provide a control box to repair my BarcaLounger power chair. I finally found Ultra-Mek, Inc. on the internet and called the customer service telephone number. Tiffany answered my call and proved to be an exceptional customer service representative. She took quick action to ensure she could provide the correct part. Tiffany had the part shipped to me in a timely manner and I was able to install the part easily. My power chair now works perfectly. Thank you Tiffany (and Ultra-Mek) for allowing me to continue to enjoy use of my loved power chair!
My mechanism broke on a ten year old BarcaLounger. I shipped the broken one to Ultra-Mek, and had a replacement within a week. Awesome experience.
I started this adventure not knowing what would happen. Everybody I talked to on the phone from the operator on was as nice as I could have possible hoped for. They were all very knowledgeable and courteous. Tiffany took my call and treated me as if she knew me and made my problem hers. Every call and email were handled with the sweetest professionalism possible. Tiffany made every effort to ensure I was taken care of, it was as if she knew me and couldn't die enough to fix my problem. As a result of your team, I am once again setting in my favorite chair. Thanks.
I needed a power cord and transformer for my recliner and contacted the Ultra- Mek company from the label they had in the mechanism underneath the chair. Called and spoke with Ms Tiffany. She was key in communicating my needs to her engineering group and as a result of her actions and customer service, my recliner is now back in service again! Thank you to her and Ultra-Mek for taking the time to solve this problem. Great customer service you have going on there with your company!
I wanted to personally thank Shane Hoffman and Tiffany for all their help in getting our "Lift Coffee Table" fixed.
The table was about 15 years old and one of the springs broke. Luckily, the Ultra-Mek Company name was on the sticker for the lift mechanism - so I was planning on buying the whole unit and replacing it on our table. But after talking to Tiffany, I found out all I needed was a new spring. And Shane (one of the owners) actually called me personally to give me some tips on how to put the spring in. It was easier than expected.
This is an awesome company with professional and dedicated employees! Great job and thanks so much for everythin
I can't thank you enough for the repair of my recliner mechanism. I was so close to throwing the whole thing away, but I love the chair and we have two of them. Although it was really difficult to take the mechanism out and reinstall it, once replaced, it works like brand new. I can't tell you how grateful I am for your great repair policy.
My brother received the mechanism you all fixed and repaired my chair and brought it back to me today. I just wanted to thank you and whoever in your repairs department that fixed it. You all have been a huge blessing to me and I truly appreciate everything you did for me.
Thank you all so very much
Thank you very much for your help. I was prepared to hear "We haven't made that in years, you're out of luck" . I am pleasantly surprised. Once Made in America and STILL made in America!!!!!!!!!! That's service.
Do you have an experience you would like to share? Email your testimony to our customer service department!!
Ultra-Mek, Inc. is founded on top-notch engineering and outstanding customer service. This drives us each day to create the best experience in the furniture component industry.
We strive to create each customer's personalized mechanism according to their reclining comfort need. We provide solutions for any furniture component request and make detailed customizations to each mechanism.
Contact us to start your customized mechanism.
We are committed to creating long-lasting relationships with our customers. We'd love for you to not just be a visitor but to come back and see us often!
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