You guys were amazing. Honestly, it means a great deal to me as a professional to cross paths with a supplier who stands behind their product AND offered help. Made in America means something still.
You took time out of your busy days to address my request and find a solution to my issue.
You're the BEST!!
The quick turnaround was a very unexpected event that I am grateful for.
I’m truly amazed by the service and speed of repair on my recliner parts. This company blew me away!!!
I wanted to say a heart-felt thank you to you and your company for helping me get my favorite chair fixed. I sincerely appreciate your help.
I am very grateful for the exceptional customer service, helpful attitude and prompt responses in my experience with Ultra-Mek. They even modified a part to make it work for me!
Thanks, Ultra-Mek. You're awesome!
My husband broke the mechanism on his favorite BarcaLounger chair. We discovered that Ultra-Mek, Inc. manufactured the reclining mechanism for his chair. We called Tiffany, at customer service, and she said they could not only fix the chair but also at no expense to us. We took the chair mechanism in for repair and it was completed within a week, Great job and great turn around. Thanks to everyone for their efforts. Job well done.
I have had a difficult time finding a company that could provide a control box to repair my BarcaLounger power chair. I finally found Ultra-Mek, Inc. on the internet and called the customer service telephone number. Tiffany answered my call and proved to be an exceptional customer service representative. She took quick action to ensure she could provide the correct part. Tiffany had the part shipped to me in a timely manner and I was able to install the part easily. My power chair now works perfectly. Thank you Tiffany (and Ultra-Mek) for allowing me to continue to enjoy use of my loved power chair!
My mechanism broke on a ten year old BarcaLounger. I shipped the broken one to Ultra-Mek, and had a replacement within a week. Awesome experience.
I started this adventure not knowing what would happen. Everybody I talked to on the phone from the operator on was as nice as I could have possible hoped for. They were all very knowledgeable and courteous. Tiffany took my call and treated me as if she knew me and made my problem hers. Every call and email were handled with the sweetest professionalism possible. Tiffany made every effort to ensure I was taken care of, it was as if she knew me and couldn't die enough to fix my problem. As a result of your team, I am once again setting in my favorite chair. Thanks.
I needed a power cord and transformer for my recliner and contacted the Ultra- Mek company from the label they had in the mechanism underneath the chair. Called and spoke with Ms Tiffany Wheless. She was key in communicating my needs to her engineering group and as a result of her actions and customer service, my recliner is now back in service again! Thank you to her and Ultra-Mek for taking the time to solve this problem. Great customer service you have going on there with your company!